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CRM Consultation Service

With customers at the heart of any business, it’s crucial that you understand your customers. The very existence of your business depends on it.

 74% of customers say they spend more money with a company because of good customer service while 68% of customers have switched brands because of bad customer service. Which side do you want your customers to be on?

 

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 CRM Consultation Service

Configuration Planning

Implementation and upgrades

Workflows for Automated lead and case routing

Microsoft Dynamics CRM customizations

Installation and Role-based security definitions

Data migration from other CRM systems

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Integration with Active Directory, Exchange Server

Microsoft SQL Server Reporting Services Report Development

Enhancing Dashboards and Role centers

CRM development for business solution applications

Contact center implementations

Integration of Microsoft Dynamics CRM with various ERPs


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CRM Sales Module Features

Lead and opportunity management. Product catalog and sales. literature management Account and contact management. Task, activity and calendar management. Sales quotas and sales territory management. Sales reports including pipeline reports, activity reports etc. Outlook Client integration

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CRM Customer Service Module Features

Case management and service request management Knowledge base management Queuing Customer Service reports Outlook Client integration